News and Updates

Please be informed that the UNHCR Call Center will be closed on 30 April 2026 in observance of Labour Day. Normal operations will resume on the next working day. We wish everyone a safe and peaceful Labour Day.

Please be informed that the UNHCR Call Center will be closed on 16 April 2026 in observance of Independence Day. Normal operations will resume on the following working day (Sunday). We wish everyone celebrating a peaceful and happy Independence Day.

Heavy rainfall and flash flooding have caused moderate to severe impacts in parts of Deir‑ez‑Zor governorate, particularly in Abu Kamal and nearby areas. Al‑Suwai’iyah bridge collapsed due to the heavy rains, disrupting movement to and from Abu Kamal and temporarily...

The Ministry of Education issued Decision (No.943/950) that stipulates the suspension of conducting the complementary examination required for the equivalency of foreign certificates of the 9th and 12th grades granted to Syrian students outside Syria. This suspension...

Please be informed that the UNHCR Call Center will be closed on 05 April 2026 and 12 April 2026 in observance of the Easter holiday. Normal operations will resume on the following working day. We wish everyone celebrating a peaceful and happy...

Please be informed that the UNHCR Call Centre will be closed from 18 to 23 March in observance of the Eid Al-Fitr! Wishing all Eid Mubarak!

On the occasion of the Holy Month of Ramadan, the working hours of the Call Center will be adjusted to 09:00 to 14:00 hours.Thank you for your understanding, and we wish you a blessed and peaceful month.

UNHCR has noted community concerns about difficulties reaching the UNHCR Syria Call Centre, including unanswered calls. The high volume of incoming calls is placing significant pressure on the system, and we sincerely regret the inconvenience this may cause. We...

Please be informed that the UNHCR Call Centre will be closed on December 25 (Christmas) and January 1 (New Year’s Day) in observance of the holidays. Wishing all a Merry Christmas and Happy New Year!

Please be informed that UNHCR Call Centre will observe the government holiday on December 7th and 8th. Normal operations will resume on December 9th. We wish everyone happy holidays!