UNHCR Syria is reviewing and updating its existing records for selected Syrian refugee returnee families whose identification document information is incomplete or unavailable in UNHCR records. These selected families will receive a link to provide the required information.
Submission of information is voluntarily and does not guarantee assistance, eligibility for assistance, or any personal benefits.
How to verify this message
- UNHCR will contact selected families only through its official WhatsApp number: +41 22 355 05 61.
- Before sharing any information, please verify that the message was sent from this number.
- You can also confirm that this WhatsApp number is listed on the official Syria Is Home website: Assistance and financial support – Syria is Home.
- UNHCR will never ask you to pay any fee, transfer money, or share passwords, PIN codes, or bank account details.
Who should complete the form?
- The form can be only accessed by the households targeted for this exercise.
- The head of family should provide a National ID number.
- For families who returned from Türkiye, please also provide the Kimlik ID number.
- If a National ID number is not available, you may obtain an individual civil registration extract from the Civil Affairs Department (Al-Nofous) and enter the National ID Number shown on the document.
- The head of family or any adult family member registered with the UNHCR should fill out the form according to the instructions on the form.
Important information
- This link is official, secure and sent from UNHCR’s WhatsApp number mentioned on the Syria Is Home website: Assistance and financial support – Syria is Home
- Completing this form helps UNHCR maintain updated and accurate records.
- UNHCR will contact you only if additional information is required. If you do not hear from UNHCR, no further action is needed from your side at this stage.
- If this message was sent to you by mistake, or if you are not a member of the family associated with the UNHCR case number referenced in this message, please disregard it.
Data Protection: Your personal information will be treated confidentially and used solely to ensure you receive assistance if you are entitled to. For more information on how UNHCR treats your data, please see UNHCR data privacy notice: https://help.unhcr.org/syria/unhcr-privacy-notice/
All UNHCR and its partners’ services are free of charge. Under no circumstances should you offer payment, compensation or gifts in return