UNHCR has noted community concerns about difficulties reaching the UNHCR Syria Call Centre, including unanswered calls. The high volume of incoming calls is placing significant pressure on the system, and we sincerely regret the inconvenience this may cause. We understand how worrying this can be, and our teams are working to improve communication channels to ensure easier access.
Global funding reductions are affecting UNHCR operations worldwide, including in Syria. As a result, some programmes may experience reductions, delays, or suspension. UNHCR continues to advocate for additional resources to minimize the impact and keep supporting affected communities.
Regarding the cash assistance for refugee returnees, this one‑time grant continues to be provided to some prioritized vulnerable Syrian refugee returnees and families, and each case will be assessed individually in line with established criteria. We understand this can cause uncertainty, and we encourage everyone to rely only on UNHCR’s official channels, as unverified information and rumors may circulate.
If you have questions, need updates, or wish to share feedback or complaints, you can reach us through:
- UNHCR Syria Call Centre: 01121812333
- UNHCR Help page and Syria is Home.
All UNHCR services are always free of charge