News and Updates
Ramadan Kareem! 🌙
On the occasion of the Holy Month of Ramadan, the working hours of the Call Center will be adjusted to 09:00 to 14:00 hours.Thank you for your understanding, and we wish you a blessed and peaceful month.
UNHCR Syria Service Update: Call Centre, Funding & Assistance
UNHCR has noted community concerns about difficulties reaching the UNHCR Syria Call Centre, including unanswered calls. The high volume of incoming calls is placing significant pressure on the system, and we sincerely regret the inconvenience this may cause. We...
UNHCR Call Centre Closure on December 25 (Christmas) and January 1 (New Year’s Day)
Please be informed that the UNHCR Call Centre will be closed on December 25 (Christmas) and January 1 (New Year’s Day) in observance of the holidays. Wishing all a Merry Christmas and Happy New Year!
Closure of UNHCR Call Centre on 7th and 8th December
Please be informed that UNHCR Call Centre will observe the government holiday on December 7th and 8th. Normal operations will resume on December 9th. We wish everyone happy holidays!
Notice: Important update on Cash Assistance for Syrian Refugee Returnees
The information on cash assistance for Syrian Refugee Returnees has been updated on UNHCR Help Page and Syria is Home, please visit the pages.
Protect Yourself from Fraud
Your Questions Matter: UNHCR Call Center Ready to Assist Syrian Refugee Returnees
UNHCR is launching a dedicated call centre to address enquiries of refugee returnees. If you were a Syrian refugee who have recently returned to Syria, and need information about services provided or supported by UNHCR, please call 01121812333 Operating...
Information for Returnees: UNHCR data collection exercise in Syria
Purpose of the data collection exercise To support Syrian refugees returning from abroad, UNHCR and its partners started conducting a data collection exercise in Aleppo for the time being, and later in other governorates, to gather basic but important information...
Updating the Data of Syrian Refugee Returnees Eligible for Cash Assistance
UNHCR Syria is currently verifying and updating its records to ensure that all eligible beneficiaries receive the assistance they are entitled to. Some of our eligible beneficiaries do not yet have a valid identification document number in UNHCR’s record, which is...
Help Us Understand your Needs
UNHCR is conducting a survey to better understand the current needs and living conditions of families across Syria. The goal is to strengthen our support and assistance activities based on your feedback. If you have received an SMS and followed the link to this page,...